NinjaOne

We have identified an issue preventing customers from submitting support tickets through the NinjaOne Console Helpcenter. Customers can continue submitting support requests through DOJO or by emailing support@ninjaone.com. We have applied a mitigation and are monitoring recovery.

We are investigating an issue where users may see error messages when accessing certain areas of the NinjaOne web interface in newly created tenants. This issue does not impact product functionality, but may result in unexpected error notifications being displayed. Our engineering teams are actively investigating.

We are currently investigating this issue.

We are aware of intermittent issues with connecting to devices via Ninja Remote. We are currently investigating this issue

Some customers may experience automations, scripts, and scheduled tasks remaining in a queued state and not executing. Affected devices will otherwise appear online and healthy. We have identified the cause and a fix is in progress. Further updates will follow as deployment timing is confirmed.

We will be undergoing scheduled maintenance.

We are currently investigating this issue.

We are currently experiencing a delay in processing of scheduled tasks for multiple products. We are investigating and will update as soon as we have more information.

We are currently investigating reports of degraded performance affecting some users in the EU region. Other regions may experience intermittent impact. Our team is actively working on a resolution. We will provide updates as more information becomes available.

We are aware of and investigating reports of customers experiencing dashboard-wide errors and slowness, primarily affecting the backup module (backup loading errors, missing backup tab, "error fetching bucket lists") and vulnerability reporting (blank vulnerability details showing only total devices impacted).

We are currently investigating this issue.